Gain Control – Ensure Effective Use
Enables operational control of hardware, software, and other assets. IT inventory management is an important part of an organization’s strategy. BLËSK Asset Life Cycle Manager (ALCM) integrates the GLPI project to compile complete documentation of all workstations and servers on the network by automating reporting hardware and software inventory. It automatically manages and tracks your assets throughout their life cycle, combined with all related incident tickets logs.
Manage and organize the entire life cycle of hardware and software assets
Asset Life Cycle Manager automatically collect information from its agent software installed on the remote computer. This eliminate the need to manually enter or update asset inventory making management of hardware and software a real asset with ALCM.
Control all the distributions of software licenses on your network, including the number of license keys. You can archive end date of warranty and lease contract, do query by asset type, status, location, manufacturer and more.
Streamlines the help desk ticket from request to resolution
With BLËSK Asset Life Cycle Manager, you can configure multiple tiers and groups of IT staff and easily allocate tasks distribution. Manage escalation levels and specific groups for efficiency or assign tickets to a technician or group of technicians.
You can connect end-users to service requests or incident tickets with an asset and provides a cumulative history of all service requests for a given asset.