Reading Time: 3 minutes In this scenarios, John handles notifications for all days except those he has off. He has several standing days off each month, as well as some planned vacations. Bob handles notifications when John is on vacation or out of the office. 1 . First, define a timeperiod that contains time ranges for John’s vacation days […]
APM – On-Call Rotations
5 posts
Reading Time: 4 minutes In this scenario John and Bob alternate handling alerts every other week. John handles alerts Sunday through Saturday one week, and Bob handles alerts for the following seven days. This continues in perpetuity. 1 . Define a timeperiod for when John should receive notifications. Assuming today’s date is Sunday, July 29th, 2017 and John is […]
Reading Time: 3 minutes In this scenario John and Bob alternate handling alerts every other day – regardless of whether its a weekend, weekday, or holiday. 1 . Define a timeperiod for when John should receive notifications. Assuming today’s date is August 1st, 2017 and John is handling notifications starting today, the definition would look like this: define timeperiod{ […]
Reading Time: 4 minutes Two admins – John and Bob – are responsible for responding to BLËSK alerts. John receives all notifications for weekdays (with 24 hour days), excluding holidays; Bob handles notifications during the weekends and holidays. Lucky Bob. Here’s how you can define this type of rotation using timeperiods… 1 . First, define 3 timeperiods that contains time […]
Reading Time: 2 minutes Revision 1.0.1 – (23-01-2017) Admins often have to shoulder the burden of answering pagers, cell phone calls, etc. when they least desire them. No one likes to be woken up at 4 am to fix a problem. But its often better to fix the problem in the middle of the night, rather than face […]